Van Buren Central Dispatch will
serve as the critical link between our citizens, visitors and
public safety agencies. By being respectful, compassionate, and
professional; we are committed to making a difference in the lives
service is interrupted for any reason,
have a listing by your
of the local telephone numbers of the police, fire and EMS
service in your community. You can find these telephone numbers in
your local telephone book. Be prepared, have these emergency
telephone numbers posted near your phone!
9-1-1 is the
telephone number that provides direct access
to police, fire and medical assistance and initiates a coordinated
to use 9-1-1?
emergency call 9-1-1 to report a crime in progress, a fire, a
serious illness or injury or any situation requiring immediate
response of the police, fire or ambulance services.
the 9-1-1 dispatch needs to know:
and clearly. Let the dispatcher ask the questions the responders
must know. They include: address where help is needed, nature of
the problem, your name and telephone number. IMPORTANT: Call 9-1-1
first in all emergency situations. Do not call family members or
friends. Do not attempt to transport a seriously ill or injured
person. We can get qualified help to the victim much faster and
safer than you can get the victim to help. *Stay on the phone and
answer all of the questions. Do not hang up until told to do so.
Help is on the way as you are speaking.
Consumers Should Know About 9-1-1 Products:
about purchasing a communications service to help you in the event
of emergency? Considering
downloading an application that adds "extras" to 9-1-1 on your
Smart phone? Are you looking into buying a phone or
communications product that will assist you to locate a lost or
missing disabled or elderly person through
9-1-1 system? Have you purchased a 9-1-1 application? Before
you do, here's some
information that should help inform you about the myriad of
products and services that are being marketed to the public
as well as some of limits on the current 9-1-1 system.
Non-service initialized phones:
order issued by the Federal Communication Commission (FCC),
9-1-1 calls made from cellular phones
must be routed to a 9-1-1 center (commonly known as a public
safety answering point or PSAP), whether
they have active service from a provider or not.
phones are known as NSI phones and 9-1-1 calls on NSI phones
usually route to a PSAP, but in
most cases, they DO NOT provide the caller's call-back number or
the caller's location.
services, such as alerting services (like one-touch calling
services for senior citizens) may use NSI
phones to call 9-1-1 on a wireless-cellular device. If this is
the case, in most circumstances, no call-back number or location
information will accompany the call.
donated wireless phones that are given away in charitable
programs are NSI phones.
also known as SMS (or short message service) has become a
common means for people to
While texting is often quick, convenient, and in some cases,
even easier than making a phone call, the
technology to text 9-1-1 has not vet
evolved! At this time, text 9-1-1 messages
cannot be moved into the 9-1-1 routing system, nor can
location information be provided via text, or can a 9-1-1
phone line send an outgoing text message.
Until a broad 9-1-1 network upgrade has been done and a system
for the provider to send 9-1-1 text messages has been
established, use your regular voice-based system or TTY to
activate an emergency call.
you are hard of hearing or deaf and do not have access to a
TTY, a 9-1-1 call on a voice-based line may be your best
option, even if you are unable to speak.
Before the widespread use of 9-1-1, dialing "0" for a telephone
operator was commonly used as a means to report an emergency.
While 9-1-1 has replaced this system, it is still sometimes used
by some people in an emergency.
• Be aware! Responses and capabilities of the "0" for operator
vary from provider to provider (and even from state to state).
• Your location may not be displayed to the operator.
• Your call may be answered by a communications provider's
operator outside of your state who is not familiar with your
emergency response system and may not be trained to answer
emergency calls to the level that an emergency
In some areas, disconnected landline phones will
still be able to dial 9-1-1, in other areas they cannot. This
varies from provider to provider and if it is a potential issue
in your household, it is advisable to check with your telephone
provider in advance.
Are you thinking of switching providers, phone
service, or technology?
now a myriad of products on the markets, many of them
offering lower costs and more options for service (such as
multiple lines, voice mail, and data service).
is important to research any product or service
that you are thinking of buying, since they are regulated at
different levels, and in some emerging technologies, they may
have not have any regulatory oversight at all.
do not work if you do not have electricity.
Subscription based services:
searching for a simple, easy way to use a product to activate an
emergency response for you in the event
you can't reach the phone, such a device that can be worn as a
pendant or clipped to a belt, make sure you
ask the provider-seller, "What does it do?" If a product
is being sold and promises to reach a 9-1-1
center, ask the following questions:
Does the product provide location information of the caller to
Does the product provide a call-back number to the PSAP?
your answer is "NO" to A or B above, ask the provider selling
you the service if the emergency call is routed to a
private-corporate call center that can contact a PSAP for you
with your location information and information about the
inception of SmartPhones, iPhones, Droids, and the ever-growing
options of data-based services that you
can have literally at your fingertips, the axiom, "there's an
app for that" can also extend to different services using the
term 9-1-1. If you want to download an app, make sure you
educate yourself about what you are getting. Here are some
questions which you should ask:
Where does this service work and is the information from the
application available everywhere? Not all jurisdictions across
the country participate in notification systems or have the
ability to update events in "real time."
you download an application, ask yourself, "How is this
application going to help in an
For instance, how is an application that contacts third
parties for you when you call on going to affect you and
them when you make an emergency call?
Do you have the personal resources to keep that
Are others aware that you have made them part of your
the technology market for consumers is constantly evolving and new
products and services are emerging all the time. If you have
a question or if the product sounds to "too good to be true",
here to send us an email or call (269) 657-3101. If
you'd like to learn more about 9-1-1 in Michigan, visit the State
9-1-1 Committee's Web site at:
● PLEASE REMEMBER ●
DIAL 9-1-1 IN MICHIGAN IF YOU HAVE AN
allows citizens to provide the additional details that 9-1-1 call
takers may need in order to assist them during an emergency. When
you dial 9-1-1 today the information received by the 9-1-1 call
center can be limited based on the type of phone you are calling
on. With Smart911, anytime you make an emergency call from a phone
registered with your Safety Profile, the 9-1-1 system recognizes
your phone number and automatically displays your profile on the
screen of the call taker who receives your call.
to sign up or read more about how this could help you, your family and pets.
Van Buren County Central
205 S. Kalamazoo St Paw Paw, MI 269-657-3101
of the Central Dispatch are provided to many groups and
individuals of Van Buren County. It is the belief of the
administration and staff that by educating the citizens and public
safety agencies on
9-1-1 communications, they have a better
understanding of the job they do and have the opportunity to meet
9-1-1 Tips for
Help your child learn their address and telephone
Phones - make sure your child knows how to use
all of the different types of phones they have access to
(cellular, cordless, VoIP).
Post your address and phone number near your
phones and make your child aware of it. Help them learn to read
it. This is great to have for babysitters and visitors too.
Tell you child to describe your house.
Remind your child to call from a safe place.
If a family member has a specific medical
problem, make sure your child is aware of it.
Practice placing 9-1-1 calls with
your child by using a play phone or by unplugging your phone.
Make up and practice different types of emergencies
Do not use a cell phone for
practice calls that still has a battery in it as it will call
into 9-1-1 even if it no longer has service.
Internet Protocol telephone services are not as new as you might
first think. It is based on technology that has existed for many
years on the Internet but the quality and reliability were often
poor and typically required the user to make and receive calls
using special software on the personal computer.
strides in technology and the rapid increase in broadband internet
connections into homes has made VoIP as viable an option as
traditional phone service.
It is important
to note that all VoIP service providers are not created equal when
it comes to emergency 9-1-1 service. The FCC mandates that all
VoIP service providers enable
9-1-1 calling and provide a callback
number and location information. Some of the VoIP providers have
yet to meet these FCC requirements.
Currently there are two ways
your VoIP call can be processed. With VoIP Basic emergency
calling, the call is not routed to your local 9-1-1 center on
emergency lines. Instead, it is sent to a remote private call
center on a non-emergency line without location information and
possibly without your callback number. This can delay an emergency
response. VoIP Enhanced 9-1-1 calling is routed over a dedicated
9-1-1 network and arrives at the emergency dispatch center with
both your location and call back number. Make sure you take the
READ THE FINE PRINT, ask questions and be
informed about how you will access 9-1-1.
VoIP Questions - Answers -
● Verify that you can access
9-1-1 with your phone. Check your service provider’s Web site
for emergency calling features.
● Be sure to keep your registered
location current with your VoIP provider.
● If the power is out, your VoIP
service may be out too. Consider purchasing a back up power
● If you travel with your VoIP
adapter, be sure to update your registered location with your
service provider. The time it takes to process the update can
vary considerably. Therefore, when traveling, if you need 9-1-1
service, use another phone.
● Inform children, babysitters,
and visitors about your VoIP service.
● Post your address and call back
phone number near your phone.
● It is a good idea to know what
police, fire or sheriff's department is responsible for your
9-1-1 call and have their phone number on hand to provide to the
● Consider keeping a land line
phone for accessing 9-1-1 emergency services.
The information above is from the website:
Central Dispatch Calls Analysis
Central Dispatch disseminates calls for service for 14 fire
departments, 13 EMS /Quick Response and 17 law enforcement
contracts and agencies
detailed reports below for the service area locations and when
Adobe Reader is
required to view statistical reports below. If you
experience problems opening the file, please download the current FREE
version of Adobe Reader at
calls for Service
2012 & 2013 - Click
here to view
summary report by month.
in 2012 & 2013 -
to view detailed report by month and year.
Ambulance Calls in
here & 2013
here for detailed reports
by service area.
Fire Calls in 2012
here & 2013
to view detailed reports by month and
Police Calls in 2012
here & 2013
here to view detailed
reports by month and service area.
to see the trend of 911 calls generated shift from traditional
landlines to wireless means. On average, 76% of our emergency
calls are made from wireless devices. The caller's location is now
on display, to within 6 meters, on GPS equipped phones. With the
relatively low cost of Voice over Internet Protocol (VoIP)
devices, we anticipate a dramatic increase in their use. We are also planning for future advances
that will allow us to operate a wireless 911 network system and
our ability to accept video 911 calls.
Local Fire Departments
Decatur-Hamilton Fire Department - www.localfirehouse.com/department/5412.html
Grove Fire -
Keeler Fire Department -
Lawton Fire Department -
Mattawan Fire Department -
Sister Lakes Fire Department -
Area Emergency Services -
Van Buren Emergency Medical Services -
Below is a copy of the Wrecker Intro letter, Van
Buren County Wrecker Policy, and Non Preference Towing Checklist.
If you wish to remain on our wrecker list, you
need to provide us with the following information:
Documents required by the
MPSC permits as applicable
Proof of insurance for each piece of
equipment used for towing service-vehicle removal
In addition, please advise your vehicle towing
rates and daily storage rates.
advised this information along with the Checklist paperwork must
be returned to my attention by December 15, 2013.
An inspection by the Uniform Response Traffic
Division of your business will be scheduled after the paperwork
has been reviewed.
Wrecker Intro Letter - click
Wrecker Policy Update - click
Non Preference Towing Checklist - click
here to download.
If you have any questions regarding
this, please feel free to contact me at
269-657-3101 Ext. 221 or send me an
Helpful Links for
Public Safety Communications Officials (APCO)
Emergency Number Association (NENA)
Telephone Service Committee
Criminal Background Checks
State 911 Committee